tpower2 is committed to providing a safe, fair, and enjoyable gaming environment for all Malaysian players. This page covers our responsible gaming tools, our 21+ age policy, and guidance for players who may need support.
At tpower2, responsible gaming is not a legal checkbox — it's a fundamental part of how we operate. We believe that sustainable, enjoyable online gaming requires that players remain genuinely in control of their spending, time, and decisions at every point during their experience on the platform.
We know that the vast majority of tpower2 members in Malaysia — whether they're catching a Malaysia Super League match on the sportsbook, spinning a few rounds on a PG Soft slot after work, or joining a baccarat table — do so for entertainment and within their personal means. For that majority, tpower2 aims to provide a polished, fair, and trustworthy platform.
But we also recognise that a small number of players may develop problematic gambling behaviours over time, and we take that seriously. tpower2 operates a comprehensive responsible gaming programme that includes player-controlled spending tools, automatic monitoring for signs of problem gambling, trained customer support staff, and direct access to self-exclusion. These are not features we advertise for marketing purposes — they are active systems that we apply consistently to all accounts.
tpower2 is licensed by an international gaming authority. That licence requires us to maintain responsible gaming standards, fund player protection measures, and submit to periodic audits of our responsible gaming compliance. We take these obligations seriously and go beyond the minimum requirements in several areas, including proactive outreach to accounts showing indicators of concern, and no-questions-asked access to self-exclusion at any time.
tpower2 enforces a minimum age of 21 years for all casino-style gaming. Age is verified at account registration through our mandatory KYC process. Any account found to be operated by a player under 21 is permanently closed immediately, winnings are voided, and deposits are refunded in accordance with responsible gaming licence requirements. We do not make exceptions to this policy under any circumstances.
All of the following tools are available to every tpower2 member from the account settings dashboard. No approval is required — you can activate any of these controls yourself at any time.
Set a maximum MYR deposit amount per day, per week, or per month. Once your chosen limit is reached, tpower2 will block further deposits until the period resets. Limits take effect immediately. Increases to limits require a 24-hour cooling-off period before they become active — decreases are instant.
Cap how much you can lose in a given period. When your net loss reaches your chosen MYR threshold for the day, week, or month, further wagering is suspended until the limit period resets. This tool is particularly useful for players who want to set a firm entertainment budget and stick to it.
Set a maximum play session duration. When your session reaches the time limit, a reality check notification displays your session duration and net result, and prompts you to decide whether to continue or end your session. You can also opt for regular reality check pop-ups at set intervals (e.g., every 30 or 60 minutes).
Request a full self-exclusion from tpower2 for any period from 24 hours to permanent account closure. Self-exclusion takes effect immediately upon activation and cannot be reversed for its duration. During a self-exclusion period, you will not be able to log in, deposit, or wager. You will also be removed from all tpower2 marketing communications.
If you need a short break without a full self-exclusion, you can activate a temporary cooling-off period of 24 hours, 48 hours, or 7 days. During this period, your account is suspended for gaming but remains accessible for withdrawal of your balance. Contact support to request a cooling-off period.
tpower2's responsible gaming system automatically monitors accounts for behavioural indicators associated with problem gambling — such as rapid increases in bet size, extended sessions, or frequent failed withdrawal reversals. Where indicators are identified, tpower2 will send a responsible gaming communication and may contact you directly to discuss support options.
Answering "yes" to several of the questions below may indicate that gambling is becoming a problem. If you recognise these patterns in your own behaviour, we encourage you to use tpower2's self-help tools or seek external support.
Do you spend more money on gambling than you originally intended?
Do you gamble to recover losses from a previous session ("chasing losses")?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you borrowed money, sold assets, or used funds meant for bills to gamble?
Has gambling caused problems in your relationships with family, colleagues, or friends?
Do you think about gambling frequently during work, family time, or other daily activities?
Have you tried to stop gambling and been unable to do so on your own?
Do you feel anxiety, guilt, or depression after gambling sessions?
tpower2 recommends that all members follow these guidelines to keep gambling a fun and sustainable form of entertainment.
If you are concerned about your gambling behaviour — or that of someone close to you — please reach out. tpower2's support team can help you activate self-exclusion, apply limits, or discuss your situation confidentially. All responsible gaming requests are handled with discretion and without judgement.
Available 24 hours a day, 7 days a week. You can activate self-exclusion, apply deposit or loss limits, or request a cooling-off period at any time.
Email: [email protected]
Self-exclusion takes effect immediately. If you need urgent assistance, email our support team directly.
tpower2 operates under a licence issued by an international gaming authority that maintains its own responsible gaming standards, player protection requirements, and complaint escalation process. Members who feel that tpower2 has not adequately addressed a responsible gaming concern have the right to escalate their complaint to the relevant licensing authority in accordance with our licence obligations.
Details of the licensing authority and escalation process are available by contacting tpower2 support at [email protected].
Thousands of Malaysian players enjoy tpower2 every day as a form of entertainment. Log in, set your limits, and play the way you intended — for fun, within your means, on your terms.
Visit tpower2.win and log in to manage your responsible gaming settings. · Gambling involves risk · Play responsibly