This Privacy Policy explains how tpower2 collects, uses, discloses, and protects your personal data when you use the tpower2 platform. We are committed to safeguarding the privacy of all Malaysian members in accordance with applicable data protection laws.
tpower2 ("we", "us", "our") is the operator of the online gaming platform accessible at tpower2.win, licensed by an international gaming authority. tpower2 acts as the data controller in respect of personal data collected from Members and visitors of the Platform. This Privacy Policy applies to all personal data processed by tpower2 in connection with the operation of tpower2.win, including its casino, sportsbook, poker, and any other services offered through the Platform.
This Policy should be read alongside the tpower2 Terms & Conditions, which governs the contractual relationship between tpower2 and its Members. Where capitalised terms are used in this Policy without definition, they carry the same meaning as defined in the Terms & Conditions.
tpower2 collects the following categories of personal data from Members and Platform visitors:
| CATEGORY | DATA ELEMENTS | COLLECTED AT |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Malaysian IC / passport number, gender | Registration & KYC |
| Contact Data | Email address, Malaysian phone number, residential address (state, postcode) | Registration & KYC |
| Financial Data | Payment method identifiers (e-wallet account IDs, bank account last digits), transaction history, deposit and withdrawal records in MYR | Deposit / withdrawal |
| Gaming Activity Data | Game session logs, bet history, wager amounts, game outcomes, bonus usage, responsible gaming limit settings | Platform use |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation (country/region level) | Automatic (cookies/logs) |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer support interactions |
| KYC Documents | Copies of identity documents (MyKad, passport), proof of address, payment method verification | KYC verification |
tpower2 does not collect Special Categories of personal data (such as racial or ethnic origin, health data, or biometric data) except where strictly required by applicable anti-money-laundering legislation and only to the minimum extent necessary.
tpower2 collects personal data through the following means:
tpower2 processes your personal data for the following purposes:
tpower2 processes your personal data under the following legal bases:
tpower2 does not sell your personal data to third parties. We share your data only in the following circumstances and with the following categories of recipients:
tpower2's platform infrastructure and some of its third-party service providers may be located outside Malaysia. Where personal data is transferred outside Malaysia, tpower2 ensures that appropriate safeguards are in place in accordance with applicable data protection requirements, including contractual protections equivalent to those required under Malaysian law.
Where transfers occur to jurisdictions without an adequacy determination, tpower2 implements standard contractual clauses or equivalent mechanisms to ensure your data receives an equivalent level of protection to that applicable in Malaysia.
tpower2 retains your personal data for as long as your Account remains active and for the minimum period required by our gaming licence and applicable law after Account closure. Specifically:
After the applicable retention period, personal data is securely deleted or anonymised in accordance with tpower2's data disposal procedures.
Subject to applicable law, you have the following rights with respect to your personal data held by tpower2:
To exercise any of these rights, please contact tpower2 at [email protected]. We will respond to all valid requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days with notice.
tpower2 uses cookies and similar technologies to operate the Platform and improve Member experience. The following categories of cookies are used:
You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the tpower2 Platform.
tpower2 is strictly an adult platform. The minimum age for registration and use of any tpower2 service is 21 years. tpower2 does not knowingly collect personal data from individuals under the age of 21. Where tpower2 becomes aware that a Member is under 21, the Account will be immediately suspended and all personal data collected will be deleted, subject to any legal obligation to retain records of the age violation for compliance purposes.
Age verification is conducted as part of the mandatory KYC process for all new Members.
tpower2 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, tpower2 will notify the relevant supervisory authority and, where required, affected Members in accordance with applicable data protection law.
tpower2 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or the tpower2 Platform's functionality. Where changes are material, tpower2 will notify Members via email or a prominent notice on the Platform prior to the change taking effect. The "Last Updated" date at the top of this page will be revised to reflect each update. Continued use of the Platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by tpower2, please contact our Data Protection team:
Email: [email protected]
We will acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 days. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
All data transmitted between you and tpower2 is encrypted using the same standard as Malaysian online banking — keeping your personal and financial details safe in transit.
tpower2 does not sell or rent your personal data to third-party marketers or data brokers. Your information is used solely for the purposes described in this Privacy Policy.
tpower2 retains your personal data only for as long as required by law and our gaming licence. Data is securely deleted or anonymised once retention periods expire.
Access, correct, or request deletion of your data at any time. All valid requests are handled within 30 days. tpower2 treats data rights as genuine entitlements, not administrative hurdles.
tpower2 verifies age during KYC. Accounts confirmed to belong to individuals under 21 are immediately suspended and associated data is deleted in line with our licensing obligations.
This Privacy Policy describes exactly what tpower2 collects, why, and with whom it is shared. No hidden data pipelines. No undisclosed third-party profiling for advertising.
tpower2 is a licensed platform built for Malaysian players. Your personal data is protected, your funds are segregated, and your gaming experience is backed by certified fair-play standards.
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